Linkage Community Support Services rated ‘Outstanding’

Posted: 13/05/2019

Linkage have secured another ‘Outstanding’ rating from the Care Quality Commission (CQC).

Following an inspection of the Community Support Services which operate from Livingstone Court in Mablethorpe, the independent regulator awarded the highest rating possible.

Linkage Community Support Services support people to live independently in their own home, with a flexible care package built around individual needs. The support on offer can include help with cooking and maintaining a home, accessing opportunities in the community, money management, personal care and medication, socialising etc.

During the inspection the CQC found that:

“People were at the heart of their care and involved in the planning of their support. Their preferences were always considered and each person was treated as an individual. Their physical, social, emotional and spiritual needs were always valued and respected by staff.”

Furthermore, they found that:

“People were truly placed at the centre of the service and were consulted on every level. Staff worked in respectful ways to maintain people’s privacy and dignity. Staff were motivated and demonstrated a clear commitment to providing dignified and compassionate support.”

“People using the service received exceptional care from a well-led service. There was a truly holistic approach to assessing and delivering care and support. Support plans were personalised and recorded specific information about what was important to each individual.”

You can read more of the report summary here: Community Support Services Inspection Summary

We are beyond proud of every single staff member of this team which works hard to enable people with learning disabilities and autism to live meaningful lives with control, choice and independence. This rating shows that our values really are at the heart of everything we do.





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