Privacy Policy

What information do we collect?

Linkage Community Trust collects the following data.

Information you give us

You give us this by filling in forms on our website, on paper and by corresponding with us by phone, email or otherwise. This may include e.g. your name, address, date of birth, email address and phone number.

Information we collect from your use on our website

We will automatically collect information about the services, news and pages you click on in order to personalise your experience with services and information relevant to you.

Information we collect throughout our relationship

This is information relating to the services that you use, events you attend, donations you make and fundraising you take part in.

Information we collect when you call us

If you call us, we will collect instructions or information your provide.

Providing us with your details online

This is information you may choose to provide us with using our website and social media channels. It includes your name, address, telephone number, email address and preferences for receiving correspondence.

Why do we collect this information?

Information you give to us

How we use the information given to us.

• To assess whether we can enter a contract with you and to perform our contract with you. This includes carrying out our obligations to you and providing you with our services and support.
• To perform our obligations to you as a stake holder of Linkage Community Trust.
• To improve our services and ensure that content from our website is presented in the most effective manner to you and for your device.
• To deal with any legal queries relating to your use of our services.
• To provide you with service communications so that you receive a full and functional service. These may be sent by email, post or, if required, we may contact you by phone. These will include notifications about changes to our services.
• To provide you with marketing communications including, with your permission, information about other services which we provided, information about our events and activities and our fundraising efforts.
• In our and third party’s legitimate interest of keeping services up to date with goods and services, to increase awareness of us and third parties who partner with us, to promote our services and generating new business, corresponding with you as stake holder of Linkage Community Trust.
• To tell you about our events or those of third parties, telling you about our community initiatives and fundraising efforts and obtaining your feedback on them.

Information we collect from your use of the Linkage website

We will the information we collect for the following purposes.

• To administer our website for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
• To improve our website and to ensure that content is presented in the most effective manner for you and for your device.
• As part of our efforts to keep our website safe and secure.
• To measure or understand the effectiveness of promotional materials we send to you and others, and to deliver relevant marketing to you.

Information we collect throughout our relationship

We will use this information to help us provide you with our services and to comply with our contractual obligations to you and our obligations to you as a stakeholder of Linkage Community Trust.

Information we receive from other sources

See the ‘Who might we share your information with?’ section below for details of how we use information in conjunction with our associated third parties.

How long do we keep hold of your information?

Subject to the further points below, we will keep information about you for a maximum of six years after the end of our relationship with you unless obligations to our regulators or the law requires otherwise, or we are required to remove such data from our records.

In other cases, we’ll store personal information for the periods needed for the purposes for which the information was collected. Sometimes we’ll keep it for longer if we need to by law. Otherwise, we delete it in line with our retention policy and schedule.

Also, we hold information concerning the provision of care and related services for as long as advised by health care providers.

Who might we share your information with?

By using our website, you agree that for the purposes set out in the ‘Why do we collect this information?’ section above, we have the right to share your personal information with selected associated third parties, some of whom we appoint to provide services, including:

• Business partners, advisors, agents, suppliers, and sub-contractors for the performance of any contract we enter with you.
• Sub-contractors with whom we have entered a contract to assist us with providing our services to you for example assisting us with our analytics and search engine providers that assist us in the improvement and optimisation of our website.
• Sharing your information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, and only limited information to those external to the NHS for the provision of healthcare and treatment and performance of a task in the public interest.

Additionally, we will disclose your personal information to the relevant third party:

• If we are under a duty to disclose or share your personal data to comply with any legal obligation.
• To enforce or apply our terms of use and other agreements.
• To protect the rights, property, or safety of our service users, our regulators, or others.
• his includes exchanging information with other companies and organisations for the purposes of fraud protection.

How is your data stored and kept secure?

At Linkage Community Trust, we take your safety and security very seriously and we are committed to protecting your personal information. All information kept by us is stored on secure servers or those of our service providers or in secure filing systems.

Once we have received your information, we will use strict procedures and security features designed to prevent unauthorised access.

Find out more about Data Protection at Linkage Community Trust [to link]

What are your rights?

Where processing of your personal data is based on consent, you can withdraw that consent at any time.

The right to access

You have the right to request Linkage Community Trust for copies of your personal data.

We may charge you a small fee for this service.

The right to rectification

You have the right to request from Linkage Community Trust:

to correct any information, you believe is inaccurate, and
to rectify the information we hold about you, if it is inaccurate or incomplete.

The right to erasure

You have the right to request that Linkage Community Trust erase your personal data, under certain conditions. You can request data to be erased as long as:

• the data is no longer necessary for the purposes for which it was collected,
• you withdraw consent – if the legal basis for processing the data is consent –
• you exercise your right to object as set out below,
• there are no overriding legitimate grounds for processing,
• the data is unlawfully processed, or
• the data needs to be erased to comply with a legal obligation.

The right to restrict processing

You have the right to request that Linkage Community Trust restrict the processing of your personal data, under certain conditions.

You can request Linkage Community Trust to restrict the processing of that information if:

• the accuracy of that data is contested,
• the processing is unlawful.
• the personal data is no longer necessary for the purposes for which it was collected, or
• you exercise your right to object – pending verification of whether there are legitimate grounds for processing.

The right to object to processing

You have the right to object to Linkage Community Trust processing your personal data, under certain conditions. This includes:

• to ask us not to process your personal data for marketing purposes,
• to ask us not to process your personal data where it is processed based on legitimate interests, provided that there are no compelling reasons for that processing, and
• to ask us not to process your personal data for scientific or historical research purposes, where relevant, unless the processing is necessary in the public interest.

The right to data portability

You have the right to request that Linkage Community Trust transfer the data that we have collected to another organization, or directly to you, under certain conditions. This includes:

• if the processing is carried out by automated means and the legal basis for processing is consent or contract.

All our staff contracts of employment contain a requirement to keep patient information confidential.

Find out more about Data Protection at Linkage Community Trust [to link]

How to exercise your rights?

You can exercise these rights at any time by completing Subject Access Request Form.

Download Subject Access Request Form
[add file]

Completed forms should be sent to:

Data Protection Officer
Linkage Community Trust
Weelsby Road
Grimsby
DN32 9RU

Linkage Community Trust will not process any request until it has received proof of identity, such as a photocopy of a driver’s licence.

We can only release copies of personal data to the data subject (the person who the data is about). We will not release it to any third parties unless we have the written consent of the data subject.

We cannot accept completed forms via email.

Find out more about Data Protection at Linkage Community Trust [To link]

Links to other websites

Our website contains links to other websites. This privacy policy only applies to the Linkage Community trust website. When you visit another website via an external link you should read their privacy policies to understand how your data is being processed by them.

Changes to our privacy policy

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the websites, so that you may be aware of the information we collect and how we use it, at all times.

This privacy policy was last updated March 2025.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information.

We use cookies to distinguish you from other users of the website and to maintain persistent information across pages. These cookies are required by the website in order to provide a wide range of features as described in our cookie policy.

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Your consent

By submitting your personal information, you consent to the use of that information as set out in this policy.